Terms of Service and Course Enrolment Terms
1. About NKO Training
1.1 Legal entity and licence
The website, learning management system, Courses and related Services are operated by NKO Training FZE, a Free Zone Establishment established in the Emirate of Sharjah, United Arab Emirates, under Trade Licence No. 4429525.01 and Formation No. 4429525, licensed by the Sharjah Publishing City Free Zone Authority.
Registered address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
Email: booking@nkotraining.com. Telephone: +971 52 401 1165.
In these Terms, “NKO Training”, “NKO”, “we”, “us” and “our” mean NKO Training FZE.
1.2 Platform and technology providers
The NKO Training website and learning management system may be hosted, enabled or supported by third-party technology providers, including learning-platform, cloud-hosting, payment, video-conferencing, communications and analytics providers. Those providers do not become the supplier of NKO Training Courses merely because they provide technology or infrastructure.
2. Scope and Acceptance
2.1 Services covered
These Terms govern access to and use of the NKO Training website, LMS, user accounts, Course pages, Course Content, assessments, certificates, communities, support and the following Course formats:
2.2 Acceptance
You accept and agree to be legally bound by these Terms when you tick an acceptance box, create an account, submit an order, make payment, use an enrolment code or invitation, access Course Content, attend a Course, complete an assessment or otherwise use the Services.
If you do not agree, you must not purchase, access or use the Services.
2.3 Purchasers, Learners and corporate sponsors
These Terms apply to the purchaser, the Learner, the account holder and any organisation purchasing or sponsoring access. A Learner enrolled by an employer or sponsor remains personally bound by the provisions concerning accounts, conduct, confidentiality, intellectual property, acceptable use, assessments and certificates.
Where a Corporate Customer has entered into a separate signed agreement, accepted proposal, statement of work or order form with NKO Training, that document prevails only to the extent of a direct conflict. Individual Learners remain bound by the learner-facing obligations in these Terms.
2.4 Authority
If you place an order or accept these Terms for an organisation, you represent that you have authority to bind that organisation. References to “you” may include both the individual and organisation where the context requires.
2.5 Mandatory rights
Nothing in these Terms excludes, restricts or waives any consumer, data-protection or other right or remedy that cannot lawfully be excluded. Where a provision conflicts with mandatory law, the mandatory law applies to the extent of the conflict and the remaining provisions continue in effect.
2.6 Priority of documents
If documents directly conflict, the order of priority is:
1. a separately signed agreement between NKO Training and a Corporate Customer;
2. an accepted proposal, order form or statement of work;
3. Course-specific terms clearly disclosed before purchase;
4. the order or enrolment confirmation;
5. these Terms; and
6. general promotional or marketing material.
The Privacy Policy controls in relation to the processing of personal data.
3. Definitions
4. Eligibility, Registration and Accounts
4.1 Eligibility and age
The Services are intended primarily for adults and business professionals. You must be at least 18 years old and have legal capacity to enter into a binding contract. A person under 18 may participate only where the Course is suitable for minors, NKO Training approves the enrolment and a parent or legal guardian provides any required authorisation and accepts responsibility for compliance with these Terms.
4.2 Accurate information
You must provide accurate, current and complete information and promptly update it when it changes. You must not use a false identity, impersonate another person, create an account for another person without authority or use contact, billing or payment information you are not authorised to use.
4.3 Personal, single-user account
Unless NKO Training expressly grants a multi-user, corporate or enterprise licence, each account, seat and enrolment is personal to one named Learner. You must not:
- Share usernames, passwords, one-time codes or access links;
- Allow another person to access Course Content through your account;
- Display or stream Course Content to an unregistered audience;
- Use one account for multiple employees, family members or participants;
- Sell, rent, lend, assign, sublicense or transfer an account or Course place;
- Create multiple accounts to avoid controls, fees or restrictions; or
- Complete an assessment for another person or allow another person to complete one for you.
4.4 Account security
You are responsible for maintaining the confidentiality of your credentials and for activity through your account, except to the extent caused by NKO Training’s breach of applicable law. Notify NKO Training promptly at booking@nkotraining.com if you suspect unauthorised access, credential disclosure, identity misuse, payment fraud or unauthorised copying of Course Content.
4.5 Security and anti-piracy controls
NKO Training and its authorised providers may use proportionate security, anti-fraud and anti-piracy measures, including email or identity verification, access logs, device and browser information, IP-address information, approximate location, concurrent-session restrictions, download restrictions, personalised watermarks and abnormal-usage detection. These measures will be used in accordance with the Privacy Policy and applicable law.
5. Course Information, Access and Delivery
5.1 Course descriptions
NKO Training will use reasonable care to describe the principal content, format, price, duration, access period, prerequisites and intended learning objectives of each Course. Images, previews, estimated completion times, sample materials and instructor biographies are illustrative and do not guarantee that every element will remain unchanged.
5.2 Prerequisites and suitability
You are responsible for reviewing and satisfying any stated language, experience, equipment, software, attendance, identity or assessment requirement before purchase. NKO Training may refuse participation or certification where a material prerequisite has not been satisfied.
5.3 Access period
The applicable Course page or order confirmation will state the access period. Where no different period is expressly stated, access to an E-Learner Course is provided for 12 months from the date access is first made available. Access is not perpetual unless the Course page expressly states “lifetime access”.
Where lifetime access is expressly offered, it means access for as long as NKO Training continues to operate, support and make that Course available on the Platform, and not the Learner’s natural lifetime. Access may end following expiry, completion where completion-limited, termination under these Terms or lawful discontinuation.
5.4 Reasonable changes
NKO Training may make reasonable non-material changes to content, examples, sequencing, instructors, schedules, venues, assessments or technology to maintain quality, address legal or regulatory developments, improve security or respond to operational circumstances. NKO Training will not use this right to materially reduce the essential nature of a paid Course. A material change will be addressed under Clause 7 and applicable law.
5.5 Scheduled components in E-Learner Courses
Where an E-Learner Course includes an incidental live scenario, discussion or assessment, the Learner must complete prerequisites and book it within the stated access period. The component is subject to availability and scheduling instructions. Failure to book or attend does not convert the E-Learner Course into a refundable Live Online Course. If NKO Training cancels a booked component, it will provide a reasonable opportunity to reschedule.
5.6 Technical requirements
You are responsible for a compatible device, supported browser, stable internet connection, functioning audio and video equipment where required, permitted software and reasonable cybersecurity protection. NKO Training is not responsible for inability to access caused solely by your device, connection, firewall, corporate network, unsupported browser or failure to follow disclosed requirements.
5.7 Time zones
Unless expressly stated otherwise, scheduled times use United Arab Emirates local time. You are responsible for confirming the corresponding time in your location.
6. Prices, Taxes and Payment
6.1 Prices and VAT
The price payable is the price displayed at checkout or stated in an accepted proposal or order form. Prices may be stated in UAE Dirhams or another identified currency. UAE VAT and other applicable taxes will be added or included as disclosed before payment. NKO Training may change prices for future purchases but will not retrospectively increase an accepted and fully paid order.
6.2 Payment and enrolment
Unless NKO Training agrees otherwise in writing, payment is due in full at registration. Enrolment and access may be withheld until payment is authorised or cleared. Payment methods may include cards, bank transfer, purchase order or other methods made available at checkout.
6.3 Instalments
Where instalments are offered, the purchaser commits to the full agreed Course price. Cancelling a card or payment account does not cancel the outstanding obligation. NKO Training may suspend access, attendance, assessment or certification following a failed or overdue instalment until amounts due are paid.
6.4 Purchase orders
A purchase order binds NKO Training only when expressly accepted. Purchaser terms printed on or incorporated into a purchase order do not override these Terms unless NKO Training expressly agrees in a signed document.
6.5 Promotions and errors
Promotions, credits and discount codes are subject to their stated conditions, may be time-limited, have no cash value and may be withdrawn where obtained or used fraudulently. If a price or description contains an obvious error, NKO Training may offer the Course at the correct price or cancel the affected order and return the amount paid.
6.6 Chargebacks
A purchaser who believes a payment was unauthorised or incorrectly processed should contact NKO Training promptly. NKO Training may suspend access while a chargeback is investigated and provide the payment provider with relevant order, acceptance and access records. Fraudulent or knowingly false chargebacks may result in termination and recovery of actual losses and reasonable costs, to the extent permitted by law. This does not restrict a legitimate payment dispute or mandatory consumer right.
7. Cancellations, Transfers and Refunds
7.1 Mandatory legal remedies
This Clause governs voluntary cancellations and change-of-mind requests. It does not exclude any remedy NKO Training must provide because of non-delivery, material defect, material misdescription, material non-conformity, a prolonged Platform failure attributable to NKO Training or another breach for which a remedy cannot lawfully be excluded.
7.2 E-Learner Courses - non-refundable after digital supply begins
Except where applicable law requires otherwise, all E-Learner Course purchases are final and non-refundable once NKO Training has activated access, issued access credentials, made any material part of the Course Content available or otherwise begun digital supply, whichever occurs first.
This applies whether or not the Learner logs in, views every module, downloads permitted materials, completes the Course, passes an assessment, obtains a certificate, uses the Course before access expires or attends an incidental live scenario or assessment.
No voluntary refund is due merely because the Learner:
- Changes their mind or no longer has time to study;
- Selects the wrong Course or fails to satisfy a stated prerequisite;
- Does not begin, complete or pass the Course;
- Does not achieve a desired employment, professional, academic or business result;
- Allows the access period to expire;
- Experiences a device, browser, internet or employer-network problem outside NKO Training’s reasonable control; or
- Considers the Course easier, harder or different in style from personal expectations where it is materially consistent with its published description.
7.3 Immediate supply of digital content
Where applicable law provides a withdrawal or cooling-off period for digital content, the purchaser may be required to provide a separate checkout confirmation expressly requesting immediate supply, consenting to supply beginning before the period ends and acknowledging that the withdrawal right may be lost once supply begins, to the extent permitted by law.
7.4 Requests before digital supply
Before digital supply begins, NKO Training may agree to cancel, transfer or credit an E-Learner enrolment. Unless mandatory law provides otherwise, this is not an automatic entitlement and must be confirmed in writing.
7.5 Live Online and In-Person Courses - 50% refund with at least 21 days notice
A purchaser who submits a valid written cancellation request at least 21 full calendar days before the first scheduled Course session is eligible for a refund equal to 50% of the Course fee actually paid. The remaining 50% is retained by NKO Training as the cancellation charge to reflect administration, registration, trainer and coordinator commitments, preparation, reserved capacity, venue or technology commitments and the reduced opportunity to resell the place.
Where mandatory law requires the retained amount to be adjusted by reference to NKO Training’s actual loss, NKO Training will make the adjustment legally required.
7.6 Cancellations received fewer than 21 days before commencement
Except where mandatory law requires otherwise, no voluntary refund is available where the request is received fewer than 21 full calendar days before the first scheduled session, where the booking is made within that period, or where the Learner does not attend, arrives late, leaves early or attends only part of the Course.
No voluntary refund is due for failure to obtain employer approval, travel or visa problems, changes in personal or work commitments, failure to satisfy prerequisites or technical problems caused by the Learner’s equipment or connection where requirements were properly disclosed.
7.7 Cancellation procedure
A cancellation request must be sent to booking@nkotraining.com, identify the purchaser and Learner, state the Course and first scheduled date, and include the order, invoice or registration number where available. The effective time is when the complete written request is received by NKO Training, based on UAE local time. Telephone calls, social-media messages or discussions with an instructor do not constitute formal cancellation unless NKO Training confirms it in writing.
7.8 Substitutions, transfers and credits
NKO Training may, at its discretion and subject to availability, permit an eligible substitute Learner, a one-time transfer to another Course date or a limited Course credit. Such arrangements are not guaranteed, may require notice, may be subject to a reasonable administrative charge or price difference, have no cash value, may be restricted to the same Learner and may expire. An E-Learner account may not be transferred after digital access has been activated
7.9 Hybrid Courses and bundles
Where a package combines digital content with a substantial live component, the Course page or checkout will state its refund classification. Once digital supply begins, the digital component is non-refundable. Any refund for a separately priced live component will be calculated under the 21-day rule. Where no separate values are stated, NKO Training may deduct the reasonable value of digital content already supplied, subject to mandatory law.
7.10 Cancellation or rescheduling by NKO Training
NKO Training may cancel or reschedule because of insufficient enrolment, trainer illness or unavailability, venue problems, technical failure, health or safety concerns, government action, force majeure or another legitimate operational circumstance. NKO Training may offer a rescheduled date, alternative trainer, venue, suitable delivery format, comparable Course or credit.
If NKO Training cancels a paid Course and cannot provide a reasonable replacement or alternative within a reasonable period, it will refund the affected undelivered Course fee to the extent required by law. NKO Training is not responsible for travel, accommodation, visa, childcare, loss of earnings or other external arrangements, except where liability cannot lawfully be excluded.
7.11 Refund method
An approved refund will ordinarily be made to the original payer and original payment method and initiated within 14 business days after approval and completion of any required tax or credit-note documentation. Bank, card-network and payment-provider processing times are outside NKO Training’s control.
7.12 Corporate and bespoke training
Corporate, private-group and bespoke Courses may be subject to different cancellation, postponement and refund provisions in the relevant proposal or agreement.
8. Intellectual Property Rights
8.1 Ownership
All rights, title and interest in the Platform, Services and Course Content belong to NKO Training, its affiliates or licensors. Protected rights include copyright and related rights, database rights, trade marks, service marks, design rights, software rights, confidential information, know-how, teaching methods, course structures, assessments and other intellectual-property and proprietary rights, whether registered or unregistered.
Payment purchases access to a limited licence. It does not transfer ownership of any intellectual-property right.
8.2 Limited Learner licence
Subject to payment and compliance with these Terms, NKO Training grants the named Learner a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access the purchased Course Content during the stated period, through authorised methods, solely for the Learner’s personal education and professional development and for non-commercial purposes.
8.3 No organisational or train-the-trainer reuse
An individual enrolment does not permit a company or Learner to train colleagues or clients, upload Course Content to an internal LMS, circulate materials, show Course videos to groups, incorporate NKO Training content into company training or operate a train-the-trainer programme. Such use requires a separate written corporate, enterprise or trainer licence.
8.4 Prohibited uses
Unless NKO Training gives prior written permission, you must not:
- Copy, reproduce, photograph, screenshot, scan, record, transcribe or extract Course Content except through an expressly authorised Platform function;
- Publish, upload, transmit, distribute, broadcast, display or communicate Course Content to another person;
- Share Course Content through email, messaging applications, cloud drives, social media, file-sharing services or corporate systems;
- Sell, licence, rent, lend, assign, sublicense or commercially exploit Course Content;
- Translate, adapt, edit, modify, annotate or create derivative works from Course Content;
- Use Course Content to develop, benchmark, market or deliver a competing course, training programme, consultancy product or commercial service;
- Use Course Content to train employees, contractors, customers or other third parties without a written licence;
- Remove or alter copyright notices, trade marks, watermarks, attribution, metadata, rights-management information or security features;
- Extract or circulate assessment questions, answer keys, marking guides or instructor-only material;
- Scrape, crawl, data-mine, index, archive or systematically extract Platform or Course data;
- Reverse engineer, decompile or disassemble the Platform except where a non-excludable law expressly permits it;
- Circumvent digital-rights management, encryption, device limits, access controls, download restrictions or technical safeguards;
- Register or use a domain name, account, business name or mark confusingly similar to NKO Training branding; or
- Authorise, encourage or assist another person to perform a prohibited act.
8.5 Artificial-intelligence restrictions
Unless expressly authorised in writing, Course Content must not be uploaded, entered, disclosed, reproduced or supplied to a generative-AI service, large-language model, automated transcription or summarisation service, machine-learning system, synthetic-media generator, dataset, knowledge base or automated content-processing system.
You must not use Course Content to train, fine-tune, test, benchmark or improve an AI model; generate a substitute or derivative course; automate assessment answers; reproduce an instructor’s voice, likeness, presentation style or performance; or create unauthorised synthetic or cloned content. This restriction does not prohibit an AI feature expressly provided or approved by NKO Training for the relevant Course.
8.6 Downloads and notes
Where NKO Training expressly enables a download, the Learner may retain one reasonable copy for personal reference, subject to all notices and restrictions. A download button does not grant a right to redistribute, publish, rebrand, alter, train others or use the material commercially. Learners may take reasonable personal notes that do not reproduce a substantial portion of Course Content and are not distributed.
8.7 Trade marks and branding
NKO Training names, logos, Course names, badges, design elements and other source identifiers are owned by NKO Training or its licensors. No right to use them is granted except for a Learner’s accurate factual statement that they completed a Course, without implying sponsorship, accreditation or endorsement beyond what NKO Training expressly confirms.
8.8 Monitoring and enforcement
NKO Training may use visible or invisible identifiers, watermarks, access logs and download records to investigate suspected misuse in accordance with data-protection law. Infringement may result in suspension or termination, deletion or return demands, certificate invalidation, takedown notices, preservation of evidence, urgent injunctive relief and recovery of damages and reasonable enforcement costs to the extent permitted by law.
8.9 Moral rights in NKO Training content
Moral rights and rights of attribution and integrity held by authors, trainers, performers and contributors are reserved to the fullest extent permitted by law. Learners must not distort, mutilate, falsely attribute or use Course Content in a manner prejudicial to NKO Training, its trainers or licensors.
9. User Content, Feedback and Moral Rights
9.1 Learner ownership
As between NKO Training and the Learner, the Learner retains ownership of original User Content, subject to any employer or third-party rights and NKO Training’s rights in underlying Course Content.
9.2 Operational licence
By submitting User Content, the Learner grants NKO Training and authorised providers a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, format, transmit, display and process it only as reasonably necessary to provide, administer and assess the Course, give feedback and support, operate and secure the Platform, moderate communities, maintain records, investigate misconduct, comply with law and improve Services using aggregated or appropriately anonymised information.
9.3 Warranties
The Learner represents that User Content is original or lawfully used, does not infringe intellectual-property, confidentiality, privacy or other rights, is not unlawful, defamatory, discriminatory or harmful, contains no malicious code, does not disclose personal data without authority and does not reveal confidential employer, client or third-party information without permission.
9.4 Feedback
Ideas, suggestions, corrections and recommendations voluntarily provided about the Platform, Courses or NKO Training business are “Feedback”. To the extent permitted by law, the Learner assigns to NKO Training all transferable intellectual-property rights in Feedback. Where assignment is ineffective, the Learner grants a perpetual, irrevocable, worldwide, transferable, sublicensable and royalty-free licence to use, modify, develop and commercialise the Feedback without restriction or payment.
9.5 Moral rights
To the fullest extent permitted by law, the Learner waives moral rights in Feedback and consents to reasonable formatting, editing, translation, technical modification and combination of User Content within the purposes authorised above. Where a moral right cannot be waived, the Learner agrees not to assert it in a manner that prevents an authorised use. NKO Training will not knowingly misrepresent the Learner’s views.
9.6 No automatic promotional permission
Acceptance of these Terms does not by itself authorise NKO Training to use an identifiable Learner’s name, image, voice, testimonial, assessment response or personal story in public advertising. Separate permission or another lawful basis will be obtained where required
9.7 Removal
NKO Training may remove or restrict User Content that reasonably appears unlawful, infringing, harmful, insecure, irrelevant or inconsistent with these Terms. The Platform is not a permanent storage service, and Learners should retain their own permitted copies.
10. Live Sessions, Recordings and Confidentiality
10.1 No Learner recording
Learners must not audio-record, video-record, photograph, screenshot, screen-record, livestream, transcribe or rebroadcast any Live Online Course, In-Person Course, instructor, presentation or participant without NKO Training’s prior written permission. This includes meeting bots, AI transcription services, automated note-takers and personal recording devices.
10.2 Recordings by NKO Training
NKO Training may record a session for Course delivery, quality assurance, assessment, security or recordkeeping only where appropriate notice is given, a lawful basis exists and any legally required consent is obtained. The notice will explain purpose, access and retention. Recordings will not be used for public advertising merely because a Learner accepted these Terms.
10.3 Participant confidentiality
Learners must not disclose or misuse personal information, business information shared in confidence, questions, comments, experiences, images or recordings relating to another participant. Learners should not disclose trade secrets, legally privileged material, regulated information or highly sensitive personal data in open discussions. Although participants must respect confidentiality, NKO Training cannot guarantee that another participant will comply.
11. Conduct and Acceptable Use
Learners must behave lawfully, respectfully and professionally, follow reasonable instructor and venue directions, comply with health and safety requirements and respect others. Learners must not:
- Harass, threaten, bully, discriminate against or abuse another person;
- Use hateful, obscene, defamatory, sexually inappropriate or unlawful language or material;
- Disrupt a Course or prevent another person from participating;
- Solicit, advertise or send unsolicited commercial communications without permission;
- Collect, scrape or disclose participant information without authority;
- Introduce malware or harmful code or attempt unauthorised system access;
- Probe, scan, test or exploit security vulnerabilities without written authorisation;
- Use the Services for unlawful, fraudulent, deceptive or infringing activity; or
- Interfere with the security, integrity or operation of the Platform.
NKO Training may warn, mute, remove or suspend a participant where reasonably necessary. Removal for serious misconduct does not create a voluntary refund entitlement, subject to mandatory law.
12. Assessments and Certificates
12.1 Integrity
Learners must complete assessments honestly and independently unless collaboration is expressly permitted. Learners must not obtain or share unauthorised answers, use another person to complete an assessment, impersonate another Learner, use unauthorised notes or AI tools, manipulate attendance or completion records, obtain advance access to restricted questions or circumvent identity controls.
12.2 Verification and proctoring
Where disclosed, NKO Training may use proportionate identity, attendance, plagiarism or assessment-integrity checks. Personal data used for those purposes will be processed under the Privacy Policy and applicable notices.
12.3 Conditions for certificates
A certificate may be conditional on payment in full, verified identity, required attendance, completion of specified lessons or activities, submission of required work, achievement of the required score and compliance with these Terms.
12.4 Nature and recognition
Unless the Course page expressly states otherwise, an NKO Training certificate confirms attendance or completion only. It is not a university degree, academic credit, government licence, permission to practise a regulated profession, guarantee of competency, guarantee of third-party recognition or guarantee of employment or promotion.
12.5 Verification and revocation
NKO Training may verify certificate authenticity and may withhold, correct, invalidate or revoke a certificate obtained through fraud, impersonation, plagiarism, account sharing, unauthorised assistance, falsified attendance, payment fraud or another serious integrity breach. Where appropriate, the Learner will be given a reasonable opportunity to respond.
12.6 Corporate reporting
Where a Corporate Customer purchases or sponsors training, NKO Training may provide appropriate information about sponsored Learners, including enrolment, attendance, progress, assessment results, completion and certificate status, as described in the Privacy Policy or corporate documentation.
13. Privacy and Data Protection
NKO Training processes personal data under its Privacy Policy, Cookie Policy and applicable law. Acceptance of these Terms is not blanket consent to every form of processing. Where consent is the appropriate basis, NKO Training will request specific, informed and withdrawable consent.
Personal data may be processed for account creation, enrolment, payment, Course delivery, support, progress and attendance monitoring, assessment, certification, fraud and piracy prevention, security, corporate reporting, legal compliance, claims management, service improvement and marketing where lawfully permitted.
Privacy enquiries and rights requests may be submitted to booking@nkotraining.com. NKO Training may verify identity before acting on a request.
14. Third-Party Services
The Services may integrate with or link to independent learning-platform, payment, video-conferencing, cloud-hosting, communications, analytics and content providers. Their separate terms and privacy practices may apply. NKO Training is not responsible for independent third-party content or services merely because a link or integration is provided. This does not exclude responsibility that law places directly on NKO Training for its selection or management of processors or suppliers.
15. Educational and Professional Disclaimers
15.1 Educational purpose
Course Content is provided for general education and professional development. Unless expressly agreed in a separate written engagement, it is not personalised legal, tax, accounting, financial, investment, medical, psychological, regulatory, immigration, employment or other regulated professional advice. Learners remain responsible for obtaining appropriate advice before acting in a specific situation.
15.2 No guaranteed outcome
NKO Training does not guarantee employment, promotion, increased income or sales, professional licensing, accreditation recognition, academic credit, regulatory approval, examination success, business performance or any other specific result. Outcomes depend on the Learner’s participation, experience, effort, application of the material and external circumstances.
15.3 Currency of information
NKO Training uses reasonable care in preparing Course Content, but laws, standards, technology and industry practices may change. Learners should verify time-sensitive information before relying on it for a significant professional, legal, regulatory or commercial decision.
16. Platform Availability and Changes
NKO Training will use reasonable efforts to maintain the Platform but does not guarantee uninterrupted, error-free or universally compatible access. Temporary interruption may occur because of maintenance, upgrades, security incidents, hosting or telecommunications failure, internet disruption, migration or events outside reasonable control.
NKO Training may temporarily suspend access to maintain or update the Platform, address a security threat, investigate suspected misuse, comply with law or protect users. It will use reasonable efforts to restore access and may extend access where a material interruption attributable to NKO Training makes that appropriate.
NKO Training may update, replace or discontinue obsolete Course Content because of legal, technical, security, licensing or instructional developments. It will not permanently withdraw a paid Course without providing an appropriate alternative or remedy where law requires one.
17. Suspension and Termination
NKO Training may restrict, suspend or terminate an account or participation where it reasonably believes there is non-payment, account sharing, intellectual-property infringement, academic misconduct, fraud, abusive chargebacks, harassment, security risk, unlawful User Content, false information, material breach or a legal requirement.
NKO Training may temporarily suspend access while investigating. Where practicable, it will provide notice and an opportunity to explain or remedy the issue. Immediate action may be taken to contain a security incident, prevent ongoing infringement, protect another person, address fraud or comply with law.
Upon termination, the licence to access and use Course Content ends, access may be disabled, unauthorised copies must be deleted or returned, outstanding payment obligations remain due and certificates may be withheld or revoked where relevant. Termination for the Learner’s serious or material breach does not create a voluntary refund entitlement, subject to mandatory law.
Accrued rights and provisions concerning intellectual property, confidentiality, payment, data retention, liability, indemnity and disputes survive to the extent relevant.
18. Limitation of Liability
Nothing in these Terms excludes or limits liability or rights to the extent prohibited by law, including liability for fraud or fraudulent misrepresentation, wilful misconduct, death or personal injury where liability cannot lawfully be excluded, mandatory consumer remedies, mandatory data-protection obligations or another non-excludable liability.
Subject to that protection and to the maximum extent permitted by law, NKO Training will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profit, revenue, anticipated savings, opportunity, goodwill, reputation, business interruption or data.
Subject to mandatory law, NKO Training’s total aggregate liability arising from a particular paid Course will not exceed the Course fee actually paid to NKO Training for that Course by the claimant.
Subject to non-excludable rights, NKO Training is not responsible for loss caused by the Learner’s breach, misuse, failure to follow reasonable instructions, inadequate device or internet connection, credential sharing, inaccurate information, disclosure of confidential information, travel or visa arrangements, employer decisions or an independent third-party service outside NKO Training’s reasonable control.
19. Indemnity
To the extent permitted by law, the Learner will indemnify NKO Training, its officers, employees, instructors and licensors against third-party claims and direct losses reasonably arising from unlawful or infringing User Content, fraudulent or unlawful use, deliberate credential sharing, unauthorised commercial exploitation or distribution of Course Content, intentional introduction of malware, impersonation or another deliberate and material breach. This does not apply to the extent caused by NKO Training’s own unlawful act, breach, negligence or non-excludable responsibility.
20. Force Majeure
NKO Training is not liable for delay or failure caused by circumstances beyond reasonable control, including natural disaster, extreme weather, fire, flood, epidemic, pandemic, war, terrorism, civil disturbance, government action, transport disruption, labour disruption not limited to NKO Training, utility or telecommunications failure, widespread cyberattack, critical third-party platform failure, venue closure, border or visa restriction, or serious trainer illness where a replacement cannot reasonably be arranged.
NKO Training may suspend, postpone, reschedule, relocate, replace an instructor, extend access or change delivery format while the event continues. Where the event results in permanent cancellation or material non-delivery, Clause 7 and mandatory rights apply.
21. Complaints, Governing Law and Disputes
A complaint should be sent to booking@nkotraining.com and include the Learner’s name, Course, order or invoice number, a clear description, supporting documents and requested resolution. NKO Training will use reasonable efforts to investigate and respond.
Before court proceedings, the parties should attempt in good faith to resolve the dispute through written discussions for at least 30 days after a complete complaint is received. This does not prevent urgent relief, action before a limitation period expires, a complaint to a competent authority or exercise of a non-excludable right.
These Terms and non-contractual obligations arising from them are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Sharjah, subject to mandatory consumer law.
Subject to mandatory consumer jurisdiction, the competent courts of Sharjah, United Arab Emirates have exclusive jurisdiction. A separately negotiated corporate agreement may contain another lawful dispute-resolution mechanism.
Nothing prevents NKO Training from applying for urgent protective relief concerning intellectual-property infringement, unauthorised disclosure, fraud, cybersecurity threats or account misuse.
22. Changes to These Terms
NKO Training may update these Terms for legal, regulatory, security, technical, service or business changes. The current version and effective date will be displayed on the Platform. Where a change materially affects existing users, reasonable notice will be provided where appropriate.
A paid one-time Course will ordinarily remain governed by the version accepted when ordered. A later change may apply where required by law, reasonably necessary to address an urgent security risk, not materially disadvantageous or expressly accepted. NKO Training will not retrospectively remove an accrued mandatory right.
23. General Provisions
These Terms, the Privacy Policy, Cookie Policy, Course-specific terms and accepted order documents form the entire agreement concerning the relevant Services and replace prior statements on the same subject. Nothing excludes liability for fraud or fraudulent misrepresentation.
A Learner may not assign or transfer an account, enrolment or rights without prior written consent. NKO Training may assign these Terms to an affiliate, purchaser or successor in a genuine restructuring, merger, sale or transfer, subject to law and without reducing mandatory rights.
Failure or delay to exercise a right is not a waiver. A waiver is effective only for the specific matter for which it is given in writing.
If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions continue in effect.
These Terms do not create an employment, partnership, joint-venture, fiduciary, franchise or agency relationship.
You agree that contracts, notices, invoices, confirmations and communications may be provided electronically, subject to law. Electronic records may evidence acceptance, version, date and time, enrolment, payment, access, participation and completion.
These Terms may be published in English and Arabic. To the extent required by UAE law, or in a conflict before a UAE authority or court, the legally controlling Arabic text will prevail.
Headings are for convenience and do not affect interpretation.
24. Contact Information
NKO Training FZE
Trade Licence No. 4429525.01
Licensed by Sharjah Publishing City Free Zone Authority
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: booking@nkotraining.com
Telephone: +971 52 401 1165
Copyright (c) 2026 NKO Training FZE. All rights reserved.