Privacy Policy

1. Introduction

At NKO Management Consulting Co LLC ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, training services, and related offerings.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Company name, job title, and professional information
• Payment information (processed securely through third-party providers)
• Training preferences and learning objectives
• Communication preferences and feedback

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Device information and screen resolution
• Referral sources and search terms used to find our site
• Course progress and completion data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide and deliver training courses and services
• Process registrations and payments
• Communicate course schedules, updates, and materials
• Issue certificates and track learning progress
• Provide customer support and technical assistance

3.2 Business Operations

• Improve our services and develop new offerings
• Conduct research and analytics to enhance user experience
• Prevent fraud and ensure security
• Comply with legal obligations and resolve disputes

3.3 Marketing and Communications

• Send promotional materials about new courses and services
• Provide industry insights and educational content
• Invite you to events and webinars
• Conduct surveys and gather feedback

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and website operations
• Email service providers for communications
• Analytics providers to understand website usage
• Customer support platforms

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure data centers with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Access controls and authentication measures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Account Information: Retained while your account is active and for 7 years after closure
• Course Records: Maintained for 10 years for certification and compliance purposes
• Marketing Data: Retained until you opt out or for 3 years of inactivity
• Website Analytics: Aggregated data retained for 2 years

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Obtain information about how we process your data

7.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict processing of your data in certain circumstances

7.3 Marketing Preferences

• Opt out of marketing communications at any time
• Update your communication preferences
• Object to processing for direct marketing purposes

To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

9. Children's Privacy

Our services are designed for business professionals and are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on our website. The updated policy will be effective immediately upon posting.