Develop professional telephone communication skills and effective customer care techniques.
Explore the impact of customer care on business success, reputation, and customer loyalty.
Day 1 - Morning
Learn professional telephone techniques, voice modulation, and clear communication practices.
Day 1 - Afternoon
Develop skills for focused attention, understanding customer needs, and demonstrating engagement.
Day 1 - Afternoon
Master professional greetings, call management, hold procedures, and call transfers.
Day 2 - Morning
Learn strategies for handling angry customers, de-escalating tensions, and resolving issues effectively.
Day 2 - Morning
Implement effective documentation, follow-up processes, and continuous improvement practices.
Day 2 - Afternoon