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Customer Service & Sales
Professional Sales Skills
Master the complete sales process from lead generation to closing and relationship building.
5 days All formats
What You’ll Learn
On completion of this course, participants will be able to:
- Master the complete sales cycle from prospecting to post-sale relationships
- Develop advanced prospecting and lead qualification techniques
- Create compelling presentations that resonate with different buyers
- Build customer relationships that drive repeat business and referrals
- Implement effective pipeline management and forecasting
- Use modern sales tools and CRM systems for maximum efficiency
Course Outline
5 days programme delivered all formats.
Day 1
Sales Fundamentals and Process
Modern sales environment, buyer psychology, and the sales process framework.
Day 2
Prospecting and Lead Generation
Finding, assessing, and contacting prospects across channels.
Day 3
Consultative Selling and Needs Analysis
Discovering requirements, challenges, and evaluation criteria.
Day 4
Presentation and Proposal Skills
Persuasive presentations linking solutions to customer needs.
Day 5
Closing and Relationship Management
Closing methods, objection handling, and lasting client partnerships.
Ready to Register?
Contact us to schedule this course for your team or join an upcoming public intake.