Back to All Courses
Customer Service & Sales
Negotiation Skills
Develop effective negotiation strategies to achieve win-win outcomes in business situations.
3 days In-person / Hybrid
What You’ll Learn
On completion of this course, participants will be able to:
- Grasp foundational negotiation concepts and approaches
- Create thorough preparation methods for negotiations
- Uncover underlying interests and discover mutual benefits
- Establish credibility and positive working relationships
- Apply tested tactics and respond to counterarguments
- Resolve disagreements through cooperative problem-solving
- Reach mutually advantageous results
Course Outline
3 days programme delivered in-person / hybrid.
Day 1 — Morning
Fundamentals of Negotiation
Core principles, styles, and psychological elements.
Day 1 — Afternoon
Preparing for Negotiations
Systematic planning, fact-gathering, and tactical planning.
Day 2 — Morning
Identifying Interests and Positions
Methods for revealing motivations and finding shared ground.
Day 2 — Afternoon
Building Rapport and Trust
Establishing credibility and maintaining positive connections.
Day 3 — Morning
Effective Tactics and Strategies
Tested approaches and timing considerations.
Day 3 — Afternoon
Win-Win Outcomes
Conflict management and cooperative strategies.
Ready to Register?
Contact us to schedule this course for your team or join an upcoming public intake.