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Customer Service & Sales
Excellence in Customer Service
Master essential customer service skills to create exceptional experiences and build customer loyalty.
3 days All formats
What You’ll Learn
On completion of this course, participants will be able to:
- Understand the fundamentals of excellent customer service
- Identify customer needs and expectations
- Master communication techniques for service excellence
- Manage complaints and difficult interactions effectively
- Create memorable customer experiences
- Implement continuous improvement in service delivery
Course Outline
3 days programme delivered all formats.
Day 1 — Morning
Introduction to Service Excellence
Foundations of customer service and the impact on business success.
Day 1 — Afternoon
Understanding Customer Needs
Identifying expectations and tailoring service to different customer types.
Day 2 — Morning
Effective Communication
Verbal, non-verbal, and written communication for service excellence.
Day 2 — Afternoon
Complaint Handling
Turning complaints into opportunities through structured resolution.
Day 3 — Morning
Creating Memorable Experiences
Service design principles that drive loyalty and word-of-mouth.
Day 3 — Afternoon
Continuous Improvement Systems
Measurement, feedback loops, and embedding service standards.
Ready to Register?
Contact us to schedule this course for your team or join an upcoming public intake.